Delivery and returns

Last updated 27 September 2026

Delivery or pick-up

When you order, choose whether we deliver or you collect. For delivery we work out the cost from your address and the size of your order, and include it in the price we send you. You see the full total, delivery included, before you pay anything.

We agree the delivery day with you on WhatsApp once your order is confirmed. Large or heavy orders, such as tonnes of grain or farm equipment, may need a day or two longer to arrange transport.

Following your order

Every order has its own page, linked in your messages from us. It shows each step: price sent, confirmed, on its way (or ready to pick up), and completed, with what you have paid and anything still to pay.

Checking your goods

Please check your order when it arrives or when you collect it. If anything is missing, damaged or not what you ordered, tell the person delivering, or message us the same day with a photo.

Returns

• Fresh and perishable produce (such as fruit, vegetables and live animals): tell us within 24 hours of delivery if there is a problem. Because it spoils, we cannot take it back after that.
• Other goods (such as grains in sealed bags, feeds, seeds and equipment): you can return them unused and in their original packaging within 7 days of delivery. Tell us first so we can arrange it.
• If the problem was our mistake, we collect the goods or cover the cost of returning them.

Refunds

We refund to the bank account you paid from, within 5 working days of agreeing the refund or receiving the returned goods. If we cancel your order for any reason, we refund everything you paid. You will get a message from us when a refund is sent.